Terms and Conditions
These are the terms and conditions on which We will supply a property to you (the "Terms").
In these Terms, "You" and "Your" means all people named on the booking form (including any person who is added or replaced at a later date). "We". "Us" and "Our" means Cornwall Cottage Holidays.
Please ensure that You read these Terms carefully, and check the details on the booking form are complete and accurate. If You think that there is a mistake or require any changes, please contact Us to discuss this.
1 Your Booking
1.1 By submitting a booking form to Us, the person in charge of the party ("Party Leader") confirms that they have authority to make the booking on behalf of the party on the basis of these Terms and that all members of the party agree that the bookings will be governed by these Terms.
1.2 The Party Leader must be at least 25 years old at the time of booking.
1.3 These Terms will become binding on You and Us when you pay us a deposit and written confirmation has been sent to You by Us, at which point a contract will come into existence between You and Us and You and the Owner.
1.4 We, or the Owner, have the right to refuse any booking before We send You written confirmation.
1.5 As soon as You receive Your written confirmation you must check the details carefully. If anything is incorrect, You should tell Us immediately.
2.1 We require the names and ages of all persons who will be occupying the property and this information must be specified on the booking form.
3.1 For properties booked six weeks or more before Your intended stay, a non refundable deposit of 20% of the rent, is payable at the time of booking. The full balance of the payment of rent, plus any additional charges is payable six weeks prior to your arrival date.
3.2 For properties booked less than six weeks before the start of Your intended stay, the full rent, must be paid at the time of booking.
3.3 All payments are non-refundable.
3.4 Payment must be made by debit or credit card, bank transfer, paypal or cheque.
3.5 Payments made by cards are subject to a 2.5% transaction fee.
3.6 We only accept payment in pounds sterling.
3.7 Any charges We incur from Our bank for handling any form of payment, charges for dishonoured cheques or charges for overseas transfers will be passed on to You and You are liable to reimburse Us within 7 days of notification of the same.
3.8 If You do not pay any payment due in relation to Your booking by the due date we are entitled to assume that You want to cancel Your booking. In this case, Your booking will be cancelled immediately and the provisions of clause 5 will apply.
4.1 We reserve the right to amend prices quoted on the website and in the brochure. We will confirm the price of Your booking when you make it.
4.2 All prices quoted include any taxes or government charges which may apply to You at the time of booking.
4.3 All prices are for the property and are not on a per person basis, except where an extra person charge applies.
5 Amendments and Cancellations
5.1 If You want to change any detail of your booking, We will do Our best to make the required changes.
5.2 Alterations to confirmed bookings will be subject to a £25 administration charge.
5.3 If You need to cancel Your booking, You must contact us using the details set out on Your booking confirmation as soon as possible. We will then issue written confirmation of Your cancellation.
5.4 The deposit and all extra charges are not refundable.
5.5 If You cancel Your booking the balance will still be due though if We rebook the property We may be able to refund part or all of Your balance.
6 Cancellation by the Us
6.1 We do not expect to have to make any changes to Your booking. However, sometimes bookings have to be changed or cancelled and the we reserve the right to do so if required.
6.2 If any changes are needed, We will contact You as soon as is reasonably practical to explain what has happened and let You know about the cancellation or change.
7 Events beyond Our Control
7.1 We will not be legally responsible for any compensation if We are prevented from carrying out Our responsibilities under this contract as a result of events beyond Our control.
7.2 This means an event beyond Our reasonable control including but not limited to strikes, lock-outs or other industrial disputes, act of God, war, riot or civil commotion, malicious damage, compliance with any law or governmental order, rule regulation or direction, accident, natural disaster, fire, flood, pandemic, storm or default of suppliers or subcontractors.
8 Your Property
8.1You may arrive at the property any time after 4.00pm on the first day of your holiday unless otherwise notified. You must leave by 10.00am on the day of departure.
8.2 Pets are allowed in some properties by prior arrangement, subject to payment of the appropriate fee. Dogs must be well behaved and kept under control at all times, are not allowed in bedrooms, and must not be left unaccompanied in the property. Dogs must be kept on a lead at all times when outside the property. Any excess cleaning which incurs costs which exceed the additional fee will be invoiced to You by the Owner or their representative on or as soon after departure as possible, as set out in clause 10 below.
8.3 Bed linen is included in the price, and beds will be made up on arrival. Towels (not beach towels) are included. Sofa beds where requested will not be made up but linen will be provided.
8.4 All gas and electricity costs are included in the booking price.
8.5 All of Our properties are non-smoking.
8.6 Specific parking instructions for the applicable property will be issued and must be adhered to. Any vehicle and any contents are parked entirely at your risk.
8.7 Where additional facilities such as telephone or broadband are provided, please note that the provision of these services are subject to availability and network conditions. You agree not to make unreasonable use of these facilities. Where We deem that there has been unreasonable use of such facilities, We reserve the right to invoice You for the reasonable costs incurred as a result of such use.
8.8 You are responsible for the supervision of all members of Your party under the age of 18.
8.9 You and all members of Your party agree to keep the property clean and tidy, to leave the property in a similar condition as you found it when you arrived and to behave in a way at all times while at the property which does not break the law.
8.10 You and all members of Your party agree not to use the property for any illegal or commercial purpose, including subletting.
8.11 You and all members of Your party agree not to allow anyone to stay in it who We have not previously been notified of and agreed to.
8.12 We can refuse to allow You into the property or ask You to leave if We reasonably believe You or any member of Your party (or any other person you have invited into the property) are behaving illegally or antisocially or that any damage is likely to be caused or has been caused. We will treat these circumstances as a cancellation by You.
8.13 You must not allow more people than the website or brochure states to stay overnight in the property without the advance consent of Us.
8.14 A cot may only be occupied by a child aged 24 months or less.
8.15 You must allow Us, or Our representative (including workmen) access to the property at any reasonable time during your stay. In the case of an emergency, We may enter the property at any time without giving you notice.
9 Brochure and Website Descriptions
9.1 We aim to make sure that the information provided by Us on our website and in brochures is presented accurately.
9.2 Photographs of the interiors of properties are representative only and interiors may vary.
9.3 We take no responsibility for noise or nuisance resulting from third party activity over which We have no control.
9.4 You are responsible for ensuring the property is suitable for Your needs prior to booking.
10 Condition of Property and Inventory
10.1 Before You arrive Your property will have been cleaned and the inventory checked. Discrepancies and any damage found should be reported within 24 hours of arrival to the Owner or their representative, the inventory will otherwise be deemed to be correct. Losses, damage or any cleaning necessary over and above normal servicing, will be invoiced to You on or as soon after departure as possible.
11 Damage to Property
11.1 You are responsible for all damage or breakages caused by You or members of Your party to or within the property or its contents during Your stay, including the responsibility for paying for this damage
11.2 A refundable damage deposit of £100 is required with each booking, except for single sex groups, groups of singles and those aged under 25 groups where all party members are aged under 25, where a £500 deposit is required.
11.3 You acknowledge that this does not limit Your liability for damages in excess of this amount. The cost of any damage will be invoiced to You on or as soon after departure as possible by Us.
11.4 You are encouraged to notify Us of any damage as soon as is possible to contain the impact and cost of repair or replacement.
12 Size and Party
12.1 We are a family holiday destination and therefore unless expressly agreed in advance by Us, no group bookings (four or more adult party members) are accepted where all party members are under 25 years of age or where all members are of the same sex, unless the group consists of members of the same family across a number of generations.
12.2 We and the Owner reserve the right to refuse access to the property by the types of groups referred to in clause 12.1 without compensation where We have not provided Our prior consent.
13 Special Requests
13.1If You have any special requests, You must let Us know when You make a booking and confirm them in writing.
13.2 Although We try and agree to any reasonable requests, We cannot guarantee that any request will be met. In some cases an extra charge may be payable to facilitate a special request.
13.3 If We or the Owner fail to meet any special request, it will not mean We or they have breached these Terms.
14.1 We do not exclude or limit in any way Our liability for:
(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; and
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
14.2 If for any reason beyond Our control the property is not available on the date booked (owing to fire damage for example) or We deem the property as unsuitable for holiday letting, all rent and charges paid in advance by You will be refunded in full, but You shall have no further claim against Us.
15.1 All complaints must be notified to Us immediately to ensure sufficient time is given to investigate and/or take the necessary remedial action.
15.2 Compensation will not be offered where You have denied Us, the Owners or their representative the opportunity to rectify matters during the holiday.
16 Data Protection
16.1 In order to process Your booking We need to collect certain information from you including (where applicable) name, address, age of party members, credit/debit card or other payment details, phone numbers and any other special requirements which may affect your arrangements.
16.2 In making a booking You consent to be added to our mailing list. We may also use Your details to send You promotional newsletters and information via email and post.
16.3 If you would prefer not to receive such information, You can opt out by contacting Us using the details set out below.
17 Information about us and how to contact us
17.1 Our address is Helscott, Bude, Cornwall, EX23 0NE. If you have any questions or complaints, please contact Us. You can contact Us by telephoning 01288 362913 or by emailing Us at firstname.lastname@example.org.
18 Other important terms
18.1 We may transfer Our rights and obligations under these Terms to a third party, and We will always notify You in writing if this happens, but this will not affect Your rights or Our obligations under these Terms.
18.2 This contract is between You and Us. No other person shall have any rights to enforce any of its terms.
18.3 Each of these paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.4 If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.
18.5 These Terms are governed by English law. You and We both agree to submit to the exclusive jurisdiction of the English courts.
In order to secure your booking we require a 20% non refundable deposit at the time of booking. The final balance is due 6 weeks prior to your arrival date. For reservations made less than 6 weeks prior to your arrival date the full balance is payable at the time of booking.
Should the need arise for you to cancel your reservation with us all pre payments are non refundable.
From Bude on A 39 travel towards Camelford and Wadebridge, pass two turnings on the left to Marhamchurch and The Weir on the right, also pass Helscott Road on the right and over the brow of the hill, take the farm drive on the left sign posted Helscott Barns Cornwall Cottage holidays and at the bend turn left towards the sea and the barns are either side of the drive.